Frankly - I'm embarrassed about the Banks

Frankly we're embarrassed about Misconduct in the Banking, Superannuation and Financial Services Industry Frankly we're embarrassed about Misconduct in the Banking, Superannuation and Financial Services Industry

A personal note from Drew Browne, Founder of Sapience Financial and Investment Services.

Well, this is embarrassing.

Let's talk about the elephant in the room — the soon to be released Banking Royal Commission report.

Frankly, I'm embarrassed by much of the reported behaviours of big financial services.

The Banking Royal Commission will shortly release its final report after a year-long inquiry into misconduct in the banking, superannuation and financial services industry.

Like watching ugly parents shouting obscenities at the referee at a childrens sports match, much of the behaviour of the Banks, Super Funds and Wealth Management industry has been nothing less than disgraceful.

  • Big organisations and their staff have at best, not stood up for the customer first and at worst, knowingly aided and covered up predatory behaviour.

We believe there should be no room for bad businesses in financial advice; regardless of how big they may be.

To date, the Commission of Inquiry has found;

  • At least a dozen super funds — the majority bank-owned — may have committed misconduct or breached laws
  • AMP admitted it lied to the regulator 20 times about the scale of the problem
  • CBA was shown to have charged fees to thousands of customers who had died
  • NAB was quizzed on the rampant false witnessing of documents on behalf of 2520 NAB financial planning clients
  • CommInsure's refusal to payout breast cancer claims unless there was a mastectomy
  • TAL's hiring of a private eye to spy on an ex-nurse's swimming pool visits
  • AMP's practice of charging life insurance premiums to dead customers
  • REST's decision to hand back a paraplegic's insurance payout to a global insurer, and
  • a host of other improper behaviours have emerged.

Such is the scale of misconduct uncovered, in preparation for the release of the Royal Commission Report, the big four banks have already allocated $2.5 billion for compensation and wealth manager AMP could have to pay $1.5 billion and IOOF $780 million over the next four years.

How does this affect Sapience and its customers?

It doesn’t.

Sapience is all about helping its customers protect and provide for their families and their businesses too.

Our clients span the range of traditional mums-and-dads to young families, professionals through to small business owners and partnerships.

Sapience specialises in usable financial advice about risk protection strategies, and for our existing clients we provide wealth management advice and can help them with home mortgages, consolidating debts and their estate planning too.

We enjoy and value the long-term relationships we have with our clients, friends and supporters and we just aren’t entangled in the people, business practices and moraly corrupt behaviours we have all watched with disgust reported in the media.

What’s the pattern we're seeing?

If one thing has become clear, from following the Royal Commission evidence about little people being treated badly by big financial business, it’s this;

  • now is not the time to be without your own financial adviser who can be a powerful and capable advocate in your corner looking out for you and your family, and your small business needs.

Let's chat as you may need

I just wanted to take this very unusual step of addressing the elephant in the room directly with all of you and to remind you if you have any questions or concerns, please get in touch.

Founder Sapience Financial

Drew Browne
Founder & Senior Adviser
Sapience Financial & Investment


If you've lost contact with your financial adviser or if you'd like someone in your corner, contact us today here to see if we're the type of people you'd like to work with.
Drew Browne

Drew specialises in helping people protect and provide for what matters most in their lives. He's an award-winning writer, speaker, financial adviser and business strategy mentor. His company Sapience Financial and Investment Services is committed to using business solutions for good in the community, is a member of the international B1G1 Business for Good Giving Community and certified as a B Corp in 2015. In 2017 Drew was recognised in the inaugural Australian Westpac Businesses of Tomorrow national awards. Drew writes for successful Small Business Owners and Entrepreneurs at Smallville, his blogs can be read on and you can connect with him on LinkedIn.

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