
Tele Advice allows you to consult your Sapience Financial Advice professional by email, phone, or video call (and you get to chose what's best for you)
Sapience Financial provides out-of-town services via Tele Advice to all our clients – not just those in different time zones.
About Sapience Tele Advice
Tele Advice involves you consulting your Sapience Financial Advisor remotely when an in-person meeting isn’t time or location convenient, or your schedule is already full and you have an immediate need.
- This can be done by phone, email, or video chat (or whatever combination is most convenient for you).
- Our Secure Customer Portal provides bank-grade security for the safe exchange of sensitive documents and information and is designed to help personal information outside the email system.
- Where possible all signatures are electronic via DocuSign.
Online and phone delivery because we know you're busy
Tele Advice services from Sapience can include:
- Life Insurance Services
- Business Life Insurance Services
- Personal Estate Planning documentation
- Business Estate Planning documentation
- Premium Financial Services
Modern Financial Advice for modern people and their businesses — on demand
Tele Advice is useful for clients in remote locations where access to 'big city' expertise and anonymity is limited.
For clients with enhanced privacy or commercial needs, many people running a business (or just a busy life) need their financial professional to fit into their lives -rather than the other way around.
- All services from Sapience Financial are designed for remote access through Tele Advice Delivery — and we'd love to start a conversation with you.
How we can help
We believe modern financial advice must be helpful, and relevant to a person's life, location, and lifestyle requirements (including their time zone and preferred method of delivery).
Don't let time constraints, distance, or inconvenience be the excuse to continue to put off the most important decisions of life, love, and business.
Contact us for a confidential chat about your needs, or Book us for an Appointment.
The Statistical Realities of Life and Business
Simply put, when certain risks become statistical, they are not avoidable – they can only be managed – that is why you need risk insurances.
Why do statistics matter in life and Life insurance?
We all understand the growing importance of big data and how we use statistical averages to estimate the risk of a particular event happening. Governments collect census big data every five years to help them better plan for the future needs of the population and hospitals have been using statistical data to help predict how many Australians will need emergency healthcare and how many will need ongoing treatment - and on average, for how long.
Using big data to better predict the future is a necessary part of life.
Preparing for the percentages and still planning for a future
The ability to try and predict a long term future is part of what makes us human and separates us from the rest animal world
- Actuaries have been analyzing data for years but it's only more recently has the general public become more aware of how big data statistics help us all better manage the typical risks of life.
- This could be estimating the possible chance of an adverse weather event occurring, understanding the percentages of expected car accidents each year or knowing what percentage of our population will need emergency health care (or long term cancer care) each year.
All our preparation is based upon understanding the percentages of risks and that's particularly true for the Life Insurance industry and its army of actuaries (the big data boffins) who use very large amounts of statistical health data to understand and predict what percentage of people will face specific health challenges and when.
The problem of predicting the future better
The problem of being able to predict the likelihood of the future for a big percentage of people is that it often forces us to face uncomfortable questions.
- The upside of being able to better predict the future is that we have a better chance of an advanced warning and being better able to prepare for it – so we can try and smooth out the inevitable bumps and be ready for the inevitable challenges we will all face.
And that's true of the Life Insurance industry that specialises in predicting the percentages of certain risks occurring for a range of medical conditions and then offering to provide insurance products that protect against them. (This is known as pooling the risk, and is a worldwide risk management principle).
How we see risks
We understand that for every adult, the future is to a large extent uncertain - and that's uncomfortable to think about.
- When it comes to helping our clients better manage their own personal (and business) risks, we talk about four possible ways to manage risks.
We see risks as either:
- Avoidable - where possible avoid serious risks
- Acceptable - risks that are usually not that expensive
- Manageable - risks that are important
- Transferable - the best way to manage big risks with catastrophic consequences, whether emotional or financial or both.
Pro Insight: The worst risks to face unprepared are those that are statistical – and not personal. This is because they are unavoidable and have to be prepared for and managed. The worst combination of risks is those that are statistical and have the power to bring catastrophic consequences we personally may not have the resources to deal with. These risks are always best transferred to a Life insurance policy to carry for you.
Relax, it's not personal – it's just statistical
Understanding that some risks in life and business are just statistical realities (and not personal), helps remove some of the natural fears and discomfort we all face when thinking about something unknown or unpleasant in the future, and how that could affect our life, business, and family.
- We can't avoid them, they are statistical, it's not personal - they happen to us all.
All we can do is manage them so that if they do happen, we have a backup plan already in place.
Taking an adult look at an outdated approach
We all need to get past the childish notion that merely talking about serious illness, such as Cancer, will in some metaphysical way attract it into our lives.
If this is your firm and fixed belief of how the natural world works and the best way to manage life's big risks is simply to avoid talking about them - we're probably not the type of Financial Adviser you'd feel comfortable doing business with anyway.
But if you're the type of person who accepts that life and business are naturally risky, that there are risks we all have to be prepared to manage (after all, that's why we wear seat belts, look both ways before crossing the road and check the use-by-dates on perishable foods and lock our doors at night) then we'd like to get to know you better.
The worst risks we all face - are not avoidable so they have to be managed. The biggest risks we all face are those that have both emotional and financial consequences - because we never do our best work during an emotional and financial catastrophe.
The Numbers of Life | The Statistical Risks of Life we all face
Crisis & Trauma
We all have a 1 in 3 chance of suffering a critical medical trauma or significant illness during our working life.
Income Protection
We all have a 1 in 4 chance of being sick or injured and unable to work for at least 3 months during our working life.
Life & Terminal Illness
We all have a 1 in 10 chance of unexpectedly passing away during our working life.
Total & Permanent Disability (TPD)
We all have a 1 in 20 chance of being disabled long term with a total and permanent disability.
Source: Life Underwriting Guidelines
Risk Insurance | Factors that affect the cost of an insurance policy
Amount of Cover
The more you’d like to receive, the more it will cost.
Claim payment benefit period
It’ll cost more the longer you want to receive payments.
Waiting period before claim
Your premiums will be less expensive if you’re willing to wait longer to receive payments.
Age
Disability insurance may be less expensive when you’re young.
Health
Your costs will be lower the healthier you are when your first apply.
Occupation
If you have a dangerous job, your premiums can be higher.
So where to now?
Here's the first simple mental shortcut (or unconscious bias) that you'll need to get past as you start to plan for a more secure future
'The issue is not the cost, it's that you don't think these things will ever happen to you'
Remember, the biggest risks are those that have both emotional and financial consequences - because we never do our best work during an emotional and financial catastrophe.
How we can help
Understanding the statistical realities of life and business is a core function of living a bigger life and protecting your business and your family, from the business.
Contact us for a confidential chat about your needs.
Why choose Sapience Financial as your Risk Insurance Adviser?
Simple: You're better off with good advice from a human.
Sapience Financial specialise in understanding and managing the key people-based-risks that small business owners and their families face.
Insurance products are complex legal documents and difficult to understand without guidance
Most Australians looking for risk advice find Life insurance websites confusing and not effective at helping them decide on what they may need and why - with often the only help offered is a form for requesting a sample quote on price.
Although many online shoppers can quickly scan product comparison sites while engaging in some DIY advice, the complexity of different life insurance related products doesn't naturally lend itself to this kind of one-way interaction.
In fact, one government regulator, has cautioned consumers against online shopping for insurance, due to the risk of fraud and the need to have a clear understanding of what they are buying.
No two Life insurance policies are the same and not two clients' needs and circumstances are the same
Each life insurance contract has a particular and different focus. It takes a skilled professional adviser to understand the differences in the fine print.
- Simply put, some policies are better at providing more extensive cover for particular types of occupations, pastimes, and sports – even types of existing health conditions.
- Some policies have a specific cover that's better for female health issues, others for male-specific health issues — to know the degree of difference is our job.

Life and business problems usually overlap, so should the solutions
It doesn't take long before you realise that life, love, and business never quite work out the way we expect.
Much of life is about managing competing priorities and weighing up the cost of overlapping risks and responsibilities. Ultimately there is no perfect answer for all problems but there is a way to protect and provide that maximises your chances of a happier more predictable life.
We believe secure people live bigger lives.
It's all about a Strategy to help you be better off with good advice
In today's connected world, we don't lack an abundance of information. There is so much information we first have to decide what's relevant to us (and what is not), what's relevant today, and what's best left for tomorrow. Even if you have all the time in the world, sifting through the information is not the same as benefiting from the expertise of a professional's wisdom.
It's all about Support when you need to claim on your insurance policy
Focusing on price alone means you miss understanding the true value. People regularly need to claim on their personal insurance policies. In 2019, the life insurance industry paid out more than $12 Billion (yes that's a 'B') to around 100,000 Australians and their families.
Insurance claims are usually accompanied by times of significant stress and gift. Having your own financial adviser as your personal advocate at such times is a significant support when you'll need it the most.
Choose Sapience Financial as your Small Business and Family's risk advisor
We're always here to talk. What you get from talking with a real-life person is not a conceptual framework or academic theory, but an experienced point of view integrated into a personality. At Sapience, we're all about The How.
4 Good Reasons to Work with the team behind Sapience Financial
Human Guidance
Business people understand other business people, better. It's more than just sharing insights – it's a shared passion for business. We can help you manage the statistical risks of life and business and develop your Plan B so you can live a bigger life, just in case. We can provide strategies that evolve as your business and personal needs and focus change over time.
Clarity
Lived Experience and Technical Expertise are what our team brings to the table. Growing a successful small business involves developing systems and protecting that business requires a backup plan that goes beyond the flag waving and first capital raising. Being clear on the risks to manage, is a core part of maintaining that clarity.
We're in it Together
We are an advisor-run-small-business ourselves, so we’re fully committed to you — not outside investors, corporate overlords or institutional owners dictating sales volumes and practices. We understand why every small business (and the family that supports them) has different needs, goals, and risks to manage.
Stability
Our greatest pride is helping others protect and provide for their business and the families that support them.
Sapience Financial has been serving our clients for over 25 years, through good times and hard — we know what's required to survive hard times in business and family life.
How we can help
Working with a professional advisor can help you accelerate your understanding and capacities significantly. Facing the complexity of life, love and business and developing a backup plan, just in case, can reduce the inevitable anxiety and 'noise' of modern life and business and striving to get ahead.
Contact us for a confidential chat about your needs.
[ And for the technically minded - we work with all Life Insurance Providers in Australia]. This means our clients can have the broadest possible solution horizon because we have access to every Life insurance company in Australia - not just the top 5, or 'the biggest' or however smaller advice practices need to spin it.
We'd like to be really clear about something
IMPORTANT: This site provides educational information only. It does not provide legal, financial, medical or commercial advice and by using this website you acknowledge this. This site provides practical general information and doesn't take into account your individual circumstances. Any information presented can give you a general idea of some of the options available to you but you'll still need to work out what’s appropriate for you.
Always get professional advice—and we'd love to help you with that.
Important information:
Policies
Disclaimers
Information
Content Disclaimer
Sapience would like to welcome you to this website. We have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge you have read and accepted our Disclaimer and Terms of Use.
The information on this website is provided "as is" and for general information only. Sapience has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions may occur from time to time and Sapience does not guarantee the website will always operate error-free. Accordingly, to the maximum extent permitted by law, Sapience does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation, or omission contained on this website.
Financial Advice
We never provide financial advice without first considering a person's individual circumstances. All our financial advice is provided in written form inside a Statement of Advice document (SoA).
- Drew Browne is an Authorised Representative of Sapience Corporation Pty Ltd (ABN 29 086 679 718), a Corporate Authorised Representative of Australian Financial Services Licensee, NSW Complete Financial Services Group (AFSL 457600, ABN 791 284 037 987). They will be acting on behalf of the AFSL if they recommend financial products to you after considering your personal circumstances.
Financial Services Guide
- You can download the NSW CFS Financial Services Guide here.
General Advice warning
General advice is a recommendation or opinion about a financial product that is not tailored to your personal circumstances. This advice does not consider your personal circumstances, such as your income, expenses, needs, or goals.
Just to be clear: Any information provided on this website is general advice only. Before making any decision on the basis of this advice, you should consider if it is appropriate for you based on your particular circumstances.
The advice and insights in our Blog are compiled by the mind of Drew Browne (unless otherwise stated or linked to its author) and not by our AFSL.
- We do not host paid promotional content and do not use affiliate links to gain revenue.
- All case studies or examples used on this site are composites and amalgamations of people and events, ensuring no individuals or specific circumstances are identifiable.
Sapience Privacy Policy
The right to privacy is at the core of a civilized society. The idea of human rights is based upon honouring the importance of people's inner experiences (United Nations 1948). Human Rights defend people's right to feel valuable and good inside, not just safe on the outside.
'No one shall be subjected to arbitrary interference with his privacy, family, home or correspondence, nor attacks upon his honour and reputation.' - Universal Declaration of Human Rights
Sapience Privacy Policy
Sapience understands that people want the information they give to organisations to be treated with respect and confidentiality. Protecting your information is an important part of maintaining trust between us and our customers. By handling information in a secure manner, we build strong business relationships. For our European clients, friends, and supporters, it is our intent to be fully compliant with the EU GDPR.
“Personal information” is the information we hold which is identifiable as being about you. Personal information collected by us will only be used in accordance with this Privacy Policy and the Australian Privacy Principles.
1. What personal information we collect
There are many aspects of the site that can be viewed without providing personal information, however, you may be required to submit personally identifiable information from time to time.
This may include:
- First name
- Email address
- State of residence (this helps us manage different time zones)
We may contact you via a variety of measures to voluntarily respond to questionnaires, surveys, or market research to seek your opinion and feedback, or in the normal course of your business with us as a client. Providing this information is completely optional. We may receive personal information from third parties. If we do, it will be protected as set out in this Privacy Policy.
2. Non-personally identifiable information
For each visitor to the site, we collect non-personally identifiable information, including but not limited to pages viewed while browsing the site, browser and operating systems, page access times, and referring website addresses. This collected information is used solely internally for the purpose of gauging visitor traffic, trends, and delivering personalized content to you while you are at the site.
3. How we collect your personal information
We collect personal information from you in a variety of ways, including when you interact with us electronically or in person; when you access our website; and when we provide our services to you.
4. Use of your personal information
We may use your personal information to provide the Sapience Group of Brands service to you and to provide you with information from us and our partners. We may use your personal information to better understand customer needs, improve our website, respond to queries, and notify you of opportunities we think you might be interested in.
5. Artificial Intelligence (AI) and Data Security
The Sapience Group of Brands uses secure, closed enterprise AI systems for administrative and operational tasks. We maintain a strict policy never to upload, expose, or feed client-identifying data into publicly accessible AI platforms. This operational boundary ensures your personal and financial information remains entirely within our secure, encrypted network, fully complying with Australian privacy laws and the Australian Privacy Principles (APPs).
Additionally, our optional anonymous online pre-assessment processes user responses for preliminary calculations using a secure, proprietary system, ensuring no human intervention or public exposure of data occurs during the process.
6. Disclosure of personal information
In limited circumstances, we may disclose personal information overseas where permitted by current privacy legislation. This includes the use of Cloud computing, and web tracking information we collect using Google Analytics which may also be stored overseas.
7. Security
We use SSL Website encryption on all our sites and take reasonable steps to protect your personal information. However, the transmission and exchange of information are carried out at your own risk. We take strict steps to safeguard against unauthorised disclosures of information, however, we cannot absolute assure you that personal information will never be disclosed in a manner that is inconsistent with this Privacy Policy.
8. Cookies
We use cookies on our website to identify you when you return to the site and to store details about your usage. Cookies are not malicious programs that access or damage your computer. We use cookies purely to improve your browsing experience. You can modify your browser settings to decline cookies if you prefer, though this may prevent you from taking full advantage of the site.
9. Third-party sites
Our site contains links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you visiting them. The Sapience Group does not generate revenue from third-party advertising, so we do not collect or share personal information for that purpose.
10. Accessing your personal information
You have a right to access your personal information in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like to do so, please contact us. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for and providing access to your information on a per-request basis. If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please let us know and we will endeavor to promptly correct it.
11. Complaints
If you have any complaints about our privacy practices, please send us the details. We take complaints seriously and will respond shortly after receiving written notice of your complaint.
12. Changes
Please be aware that we may amend this Privacy Policy in the future. Your continued use of the site following any amendments indicates your acceptance of those changes. You should check this page from time to time to ensure that you are aware of our current policy.
Contact Details
Sapience Group Privacy
PO Box 4079 MARAYONG 2148 NSW AU
Please contact us if you have any questions.
Recognition of Sex and Gender
The Sapience Group of brands recognise individuals who may identify within the community as a gender other than the sex they were assigned at birth or during infancy, or as a gender that is not exclusively male or female. Persons with diverse sexual orientations or diverse characteristics are encouraged to identify as they choose. Where sex and/or gender information is collected, individuals are given the option to select M (Male), F (Female) or X (Indeterminate/Intersex/Unspecified).
Read more about Recognition of Sex and Gender
The X category refers to any person who does not exclusively identify as either male or female (i.e., a person of non-binary gender).
- People who fall into this category may use a variety of terms to self-identify.
- This classification system is consistent with the Australian Government passports policy for sex and gender-diverse applicants, aligns with Australian Standard AS4590, and complies with the Australian Government Guidelines on the Recognition of Sex and Gender.
eSignatures
The Sapience Group uses eSignatures (electronic signatures) where possible to save our clients time and preserve their privacy. Our eSignature platform is managed by DocuSign. Electronic Signatures have been recognised by law in Australia since 1999 under the Electronic Transactions Act. Additionally, the Insurance Contracts Amendment Act 2013 (Cth) specifically allows for the use of electronic communication.
Read more about eSignatures
Under Australian law, a written physical signature (ink on paper) is not required for a contract to be legally valid.
Documents and contracts are legally binding if competent parties reach an agreement, whether verbally, electronically, or on paper. The Electronic Transactions Act across the Commonwealth, States, and Territories confirms that contracts cannot be denied enforceability merely because they were concluded electronically.
Websites Terms of Use
See our Website Terms & Conditions of Use here. The website, assets, and IP are used under license from the respective owners and are not the property of the domain lease holder.
Refund Policy
For all legally drafted documents: If a client is unsatisfied with a legally drafted document purchased from Sapience, they may notify Sapience Financial within 30 days of purchase for a 100% refund of the document creation fee, provided they do not intend to use the document.
Trauma-Informed Organisation (TIO)
Sapience is a purpose-designed Trauma-Informed Organisation (TIO). This means we have evaluated all components of our financial advice system through a deep understanding of the structural impacts of trauma and violence in the lives of the people we serve.
Read more about Trauma-Informed Organisations
We recognise the profound need for Trauma-Informed leadership within Australian Financial Advice services.
We understand that:
- Trauma results in multiple vulnerabilities and affects many aspects of a survivor’s life over their lifespan.
- Trauma often impacts how people approach potentially helpful professional relationships, including financial advice.
- Our work brings us into contact with adults who may have been impacted by overwhelming adverse experiences, both medical and interpersonal, or caused by natural disasters.
We design (and constantly improve) our service frameworks by fully integrating trauma-informed knowledge to accommodate and respect the vulnerabilities of survivors.
- We use friction by design to protect vulnerable customers: For individuals experiencing recent grief or active traumatic events, we intentionally introduce thoughtful pauses and slow down certain administrative processes. We believe rushing critical financial decisions during a crisis can cause harm, so we deliberately create space for you to step back, breathe, and process at your own pace.
We strive to minimise the risk of re-traumatisation. We understand that past trauma affects everyone uniquely, and we seek to play our part in an environment of healing and empowerment as clients navigate their financial lives.
We’re guided by the core principles of safety, choice, collaboration, trustworthiness, and client empowerment. Our team integrates Mental Health First Aid principles, actively avoids stigma and discrimination, and promotes healthy, respectful ways of working.
Our future: Sapience and our specialist advice brands will continue to demonstrate leadership and a commitment to compassionate, effective financial and insurance practices that meet the needs of clients with histories of trauma.
Professional Memberships
Sapience holds relevant professional industry memberships.
























